Troubleshooting

Permission is on but Cinemac doesn't see it

Screen Recording and Input Monitoring only take effect after Cinemac restarts.

1. Click the Cinemac icon in the menu bar, choose Quit Cinemac, and open it again.
2. Still not working? In System Settings › Privacy & Security, open the list (for example Screen Recording), select Cinemac and click − to remove it.
3. Add it again with Permissions… from the menu bar icon. The helper shows you where to drag it.
4. If it still says it isn't allowed, restart your Mac.

The video is black or shows only the wallpaper

Cinemac doesn't have screen recording permission. Follow Allow Cinemac to record, then quit and reopen Cinemac.

My voice isn't recorded

• In the recorder, check the microphone row's level bar moves when you speak. If it says No microphone, choose one.
• If it says Microphone access is off · open Settings…, click it and turn Cinemac on.
• With AirPods or a Bluetooth headset, the level can stay flat. Choose your Mac's built-in microphone instead.
• If the microphone stops sending sound while you record, the recording bar shows a warning. Check the microphone is still connected.
• Switching microphones while you record, like AirPods connecting, doesn't stop the recording: the new microphone carries on in the same track.

The pointer looks huge in the video

Your Mac's pointer size is set larger than normal, and Cinemac records it at that size. Set System Settings › Accessibility › Display › Pointer size back to Normal before recording. Cinemac warns you about this before you record. Turn the warning off with Warn me when the pointer is enlarged in Settings › Recording.

Keys I press don't show in the video

Showing keys needs the Input Monitoring permission. See the optional permissions.

A shortcut doesn't work

Another app may use the same keys. Settings › Shortcuts shows a clash next to the shortcut. Click it and press new keys.

Cinemac quit while I was recording

Cinemac saves your recording every second. Open Cinemac again and it finishes the recording for you. A message says Recovered, and the project is in Projects…. You lose at most the last second.

Export failed

• Check there's enough free space on the disk you save to. Cinemac says so before it starts when the export won't fit, and says when the disk fills up. Free up space, or click Try again and choose another folder.
• If the export says a file is missing, a background image or music file you used has moved. Choose it again, or export without it.
• Try H.264 under More options › Codec.

Your project is never changed by a failed export, and an earlier file with the same name is kept.

Still stuck?

Choose Help › Send Feedback… in Cinemac and tell us what happened. It can attach a screenshot of the window and your app and Mac details, so we can help quickly. See Contact support. We read every message.