AI narration troubleshooting
Most problems are the API key or the account's credit. Check Settings › AI voice shows Connected and that you have credit left on ElevenLabs or HeyGen, then click Retry on the failed line.
The key says Not accepted
The key was mistyped, deleted, or doesn't have the right access. Make a new key on the service's site, then paste it with Replace… in Settings › AI voice. See Connect your accounts.
A line says Failed
- Hover over Failed to see why.
- If you're out of characters or credit, top up your account with the service.
- Click Retry.
Lines that were spoken before keep working while you fix it.
Connect ElevenLabs first, or Connect HeyGen first
There's no key for the way this project narrates. Paste the key in the voice or avatar list, or in Settings › AI voice.
Choose a narrator voice first
Click Choose a voice in the Narrator tab and pick one, then click Speak all again.
The presenter clip takes a long time
HeyGen renders each clip on its own servers. When it's busy the row says In line at HeyGen. You can keep editing, switch tabs or work on something else. If it fails, click Retry. Clips that are done are kept.
I can't see the presenter
- The camera layout is Screen only. Choose another layout.
- The line hasn't been presented yet. Click Present all above the script.
A line says older voice
It was spoken with a different voice or model than the one chosen now. Click Update all above the script, or the line's own speak button, to speak it again. Or switch back to the old voice.
Still stuck?
Choose Help › Send Feedback… and tell us what happened, with the message the line shows. See Contact support.