We sell Cinemac directly and handle refunds ourselves. Payments are processed for us by Stripe. This policy is part of our terms of use.
What you can refund
| Payment | Refund |
|---|---|
| First payment for Solo, monthly or yearly | Full refund within 14 days of paying |
| Renewals, monthly or yearly | Not refunded, except where the law requires it |
For a first payment you don't need to give a reason, and it doesn't matter how much you've used Cinemac. To avoid a renewal you don't want, cancel before the renewal date.
How to ask
Email bharat@innoventuresai.com from the address you paid with, and tell us it's a refund. You don't need an order number; we'll find your payment from your email address.
Refunds go back to the card or account you paid with. Most banks show them within 5 to 10 business days.
What happens after a refund
- The subscription from that payment ends, and the App returns to Free on all your Macs the next time it checks in. Recording and editing keep working; saving and exporting lock again.
- Your recordings, projects and exports stay on your Mac. We never delete them.
- A discount used for that purchase can't be reused, and any invite reward linked to it is cancelled.
A chargeback has the same effect as a refund. Please ask us first; it's quicker for you.
Cancelling
Refunds are separate from cancelling. Your subscription renews automatically until you cancel. Cancel anytime from your account page: choose Manage subscription. Cancelling stops future renewals, and your plan keeps working until the end of the period you've paid for. For yearly plans we email you at least 15 days before each renewal, so it won't come as a surprise.
After 14 days
We don't normally refund after 14 days, or refund renewals. If something has gone wrong, such as a charge you didn't expect or a problem we can't fix, write to us anyway and we'll look at it fairly.
Your legal rights
This policy is in addition to your rights under consumer law, not instead of them. In the EU and UK you can withdraw from an online purchase of digital content within 14 days unless you agreed to immediate access and acknowledged losing that right. Our 14-day refund of your first payment applies either way.
Contact
bharat@innoventuresai.com · Cinemac